Care Navigation Agent

Job Summary

A company is looking for a Care Navigation Agent I to provide compassionate support to patients and clinicians in a remote setting.

Key Responsibilities

• Support patients with scheduling, telehealth services, and general inquiries to enhance patient engagement
• Act as a liaison between patients and clinicians, ensuring accurate communication of critical information
• Provide technical support and assistance to patients navigating their care journey

Required Qualifications

• 1.5+ years of experience in customer support and/or patient-facing roles, preferably in a remote setting
• Strong technical skills and comfort with navigating multiple systems and sensitive data
• Empathetic, patient-centered approach with a passion for helping individuals through health journeys
• Medical reception experience and familiarity with Electronic Health Records are a plus but not required
• A quiet, private workspace with reliable internet for confidential communications