Zendesk Superuser - UK

Job Summary

A company is looking for a Zendesk Superuser - Customer Care on a 6-month fixed-term contract.

Key Responsibilities

• Run a gap analysis to assess the current state of Zendesk and desired improvements
• Configure and optimize Zendesk for enhanced workflows and performance
• Train team members on best practices and new features while creating documentation and onboarding materials

Required Qualifications

• 3+ years of hands-on experience as a Zendesk admin or super-user
• Strong understanding of Zendesk Support configuration and reporting
• Experience in customer service operations and process optimization
• Confidence in working with HTML/CSS for customization and API integrations
• Bonus: Zendesk certification and/or experience in a regulated industry