Head of CRM Strategy

Job Summary

A company is looking for a Head of Retention.

Key Responsibilities

• Develop and lead the CRM strategy for Latin America, Asia, and Africa, focusing on client-centric approaches
• Manage and scale a CRM team, aligning operations with strategic objectives and delivering performance reports
• Analyze data to identify growth opportunities and implement innovative strategies to enhance client retention

Required Qualifications

• At least 1 year in a leadership position managing teams of 6+ people
• 5+ years of experience in CRM-related roles with a deep understanding of the user flow cycle
• Experience in global markets, particularly in Latin America, Africa, or Asia
• Demonstrated experience in implementing gamification strategies to boost engagement
• Proficiency with CRM tools and strong skills in Excel and Tableau for data analysis