Phone Customer Support Specialist

Job Summary

A company is looking for a Phone Customer Support Specialist - Latin America Contractor.

Key Responsibilities

• Monitor support channels and respond to inbound customer requests via phone
• Implement the company's platform and product solutions into customers' business operations
• Drive engagement and accountability through meaningful outreach and feedback sharing

Required Qualifications

• Customer-focused with a proven track record of exceeding customer expectations
• Ability to customize support experiences based on individual customer needs
• Results-oriented with strong problem-solving abilities
• Experience in SaaS customer service or sales is ideal
• Familiarity with Salesforce.com and home improvement industry is a plus