Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Answer inbound and make outbound customer service calls while ensuring a positive patient experience
• Assist callers with their inquiries and facilitate issue resolution by referring to experts or escalating matters as needed
• Communicate effectively with other departments to manage patient accounts and perform various assigned duties

Required Qualifications

• High school diploma or GED
• 0-2 years of prior relevant experience
• Advanced computer skills and knowledge of medical terminology
• Basic math/bookkeeping skills
• Experience with payor-specific or medical specialty billing is a plus