Bilingual Customer Service Specialist

Job Summary

A company is looking for a Bilingual Customer Service Specialist in the Asset Protection Division.

Key Responsibilities:

• Assist customers through various communication channels, ensuring a positive experience
• Efficiently handle inquiries and resolve issues in a timely manner
• Utilize multiple systems to access customer information and document interactions accurately

Required Qualifications:

• Fluency in English and Spanish (verbal and written) is required
• 1 year of customer-facing experience required
• 1 year in an inbound call center or similar environment is strongly preferred
• Experience using modern computer systems and software applications
• High school diploma or equivalent; some college education preferred