Onboarding Customer Success Manager

Job Summary

A company is looking for an Onboarding Customer Success Manager.

Key Responsibilities

• Act as the primary customer contact during onboarding, ensuring a smooth transition into implementation
• Drive change management and platform adoption through effective strategies and collaboration with internal teams
• Track customer progress and promote engagement while contributing to internal process improvements

Required Qualifications

• 2+ years of experience in customer success management or project management
• Experience managing multiple customers simultaneously, ideally in a high-touch engagement model
• Proven ability to demonstrate business value realization for customers
• Strong technical aptitude with CRM and analytics tools
• Proficient in both English and Spanish