New York Licensed Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to provide quality customer support and manage insurance policies.

Key Responsibilities

• Issue insurance certificates, process policy changes, and assist in process improvement
• Collaborate daily with team members on various client and account management tasks
• Participate in projects aimed at scaling operations for growth as needed

Required Qualifications

• 2+ years of experience in customer service
• Preferred New York or Massachusetts Property & Casualty Insurance License
• Experience using software tools including Excel, G Suite, and policy management systems
• Detail-oriented with the ability to manage customer and policy information effectively
• Bi-lingual or multi-lingual candidates are encouraged to apply