Customer Support Team Lead

Job Summary

A company is looking for a Customer Support Team Lead (India).

Key Responsibilities

• Monitor chat queues to ensure timely responses and report potential incidents
• Gather and report metrics to agents and provide feedback during one-on-one meetings
• Create content for the internal knowledge base and prioritize workload for maximum impact

Required Qualifications

• Ability to work full-time during US hours (8-5pm Mountain Time) on a night shift
• Proficiency in English
• Strong organizational skills for managing team statistics and notes
• People skills for mentoring, coaching, and conducting difficult conversations