Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative - PHA Scheduling Team.

Key Responsibilities:

• Handle inbound and outbound calls to schedule health assessment visits
• Address customer needs, complaints, and provide solutions while ensuring customer satisfaction
• Utilize software and tools effectively while striving to meet call center metrics

Required Qualifications:

• 2+ years of call center experience in a target-driven environment
• Experience in outbound sales is a plus
• Ability to work in a fast-paced environment and manage multiple tasks
• Proficiency in various software and data entry, including MS Office
• Must have a Windows-based laptop/desktop with video-calling capabilities