Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Mid-Market.

Key Responsibilities

• Develop trusted advisor relationships with customers to ensure maximum value from the platform
• Manage post-sales activities through relationship-building and solution knowledge
• Engage with customers to promote product adoption and mitigate churn

Required Qualifications

• 5+ years in Customer Success or account management with complex SaaS products
• Experience as a trusted advisor to customer partners
• Familiarity with Jira and Confluence end-user use cases
• Experience with CRM tools like Gainsight and Salesforce
• Demonstrated time management skills in a customer-facing environment