Bilingual Customer Care Associate

Job Summary

A company is looking for an Associate Customer Care Professional for the Generosity Program, Bilingual, Remote.

Key Responsibilities

• Provide personalized call experiences by building rapport with diverse callers and resolving issues from start to finish
• Navigate multiple systems efficiently while engaging callers with positive and concise communication
• Focus on quality and first-call resolution, minimizing processing time to help clients achieve their goals

Required Qualifications, Training, and Education

• High school diploma or equivalent; post-secondary education preferred
• Experience handling complex customer interactions from support to resolution
• Fluency in both English and Spanish
• Ability to work a full-time schedule during specified hours, both during and after training
• Must have a private, secure work area with reliable power and high-speed internet