Senior Associate, Consumer Experience

Job Summary

A company is looking for a Senior Associate, Consumer Experience, Advanced Escalations.

Key Responsibilities

• Partner with various teams to enhance customer experience processes
• Generate and analyze data to identify opportunities for improvement
• Lead priority projects by collaborating with support and company leadership

Required Qualifications

• 3+ years of experience in a competitive environment
• Proficiency in SQL and Excel for data analysis
• Ability to solve problems innovatively and from first principles
• Experience working across diverse responsibilities and teams
• Demonstrated ability to communicate persuasively and act with urgency