Bilingual Member Support Specialist

Job Summary

A company is looking for a Bilingual Member Support Associate (Spanish/English, Part time/Temp).

Key Responsibilities

• Handle inbound customer inquiries via phone, email, or chat and track them in a ticketing system
• Collaborate with various teams to ensure high-quality customer experience and satisfaction
• Troubleshoot and escalate support issues while maintaining accurate documentation of all interactions

Required Qualifications

• Completed a post-secondary program preferred
• 3+ years of experience in technical support or customer-facing roles
• Bilingual in English and Spanish
• Ability to handle a fast-paced environment with competing priorities
• Healthcare and IoT Medical device experience preferred