Contact Center Supervisor

Job Summary

A company is looking for a Contact Center Resolutions Supervisor.

Key Responsibilities

• Drive exceptional customer experience by leading high-performance teams across remote channels
• Evaluate adherence to defined working methods and identify areas for performance improvement
• Lead individual development and create action plans to achieve set goals

Required Qualifications

• Experience in a supervisory or leadership role within a customer service environment
• Proven ability to build and motivate high-performance teams
• Strong understanding of customer service processes and best practices
• Experience in training and onboarding co-workers
• Ability to identify improvement needs in the work environment