Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist to join their Sales Operations organization.

Key Responsibilities

• Field inbound and outbound calls while managing phone, instant messaging, and ticket queues
• Collaborate across departments to ensure a seamless customer experience and address client issues effectively
• Develop a functional and technical understanding of the product suite and related technologies

Required Qualifications

• A college degree and/or technical certification, or equivalent experience
• Previous experience in sales operations, customer support, or end-user support is a plus
• A demonstrated passion for technology and a willingness to learn
• Proficiency in Microsoft Office 365
• Familiarity with security and compliance solutions is a bonus