Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer experience and retention for SMB clients.

Key Responsibilities

• Execute onboarding programs and ensure customer satisfaction during the first year
• Build relationships with customers to understand their needs and drive engagement
• Act as the primary point of contact for customers, addressing inquiries and advocating for their needs within the organization

Required Qualifications, Training, and Education

• High School Diploma or GED; Bachelor's degree or equivalent work experience preferred
• 2+ years of experience in sales, account management, or support for SaaS products
• Proficiency in desktop software programs (Word, Excel, PowerPoint)
• Basic knowledge of the construction industry or ability to learn
• Technical skills and ability to learn SaaS products