Benefits Enrollment Agent

Job Summary

A company is looking for a Benefits Enrollment Call Center Agent to provide customer service and administrative support during open enrollment.

Key Responsibilities

• Manage a high volume of inbound calls from external customers during open enrollment
• Perform clerical tasks including data entry, document handling, and mail preparation
• Log, track, and distribute inquiries to appropriate departments

Required Qualifications

• High school diploma or equivalent required
• At least 6 months of general office experience or relevant training
• Typing speed of 30 WPM with 95% accuracy; basic 10-key proficiency
• Proficiency with standard office equipment and basic knowledge of MS Word and Excel
• Flexibility to work outside of standard business hours during peak periods