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Customer Service Analyst II

7/10/2025

No location specified

Job Summary

A company is looking for a Customer Service Analyst II for a fully remote consulting role.

Key Responsibilities
  • Handle 25-40 inbound calls per day
  • Assist agents with account resets, unlocks, and product inquiries
  • Update customer records in the CRM system and perform accurate data entry
Required Qualifications
  • 5+ years of customer service experience in life insurance or annuities
  • 2+ years of experience working with Indexed Universal Life insurance
  • Experience with RingCentral, Slack, and Google Suites
  • Experience with payment systems such as Strike or Adyen

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