Technical Customer Care Specialist

Job Summary

A company is looking for a Technical Customer Care Specialist.

Key Responsibilities

• Handle routine customer questions relating to product usage
• Provide technical support on issues through to resolution
• Accurately log all customer information in the CRM tool

Required Qualifications

• High School Diploma/GED and generally less than 2 years experience
• Ability to troubleshoot and document issues related to system performance and functionality
• Ability to accommodate extended hours and flexible work schedule
• Ability to work independently and as part of a team
• Experience with CRM case logging and interaction distribution systems is preferred