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Call Center Supervisor

7/11/2025

No location specified

Job Summary

A company is looking for a Call Center Customer Service Supervisor to manage and support customer service agents.

Key Responsibilities:
  • Lead a team of 15-25 customer service agents handling inbound calls
  • Coach and develop team members on customer service processes and best practices
  • Manage performance metrics and drive continuous improvement in call center productivity
Required Qualifications:
  • Minimum of 3 years of call center experience or 1 year in a management role
  • Associate's degree or equivalent combination of education and experience
  • Strong supervisory experience, including staff development
  • Advanced knowledge of Microsoft Office applications
  • Proven ability to drive sales through team actions

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