Customer Service Representative

Job Summary

A company is looking for a Customer Service Concierge Representative.

Key Responsibilities

• Manage 100-150 outbound orders for delivery updates and change requests
• Perform scheduling functions in a high-volume environment for multiple customer orders
• Utilize the team database to provide one-call resolution for customer inquiries

Required Qualifications

• High School diploma or equivalent
• 6 months of prior customer service or call center experience
• Proficiency in MS Office: Outlook & Word (Basic to Intermediate); Excel (Basic to Intermediate)
• Ability to multitask using multiple systems for customer call resolution
• Positive attitude and willingness to work overtime as needed