Customer Support Specialist

Job Summary

A company is looking for a Central Customer Support Specialist - Reality Capture.

Key Responsibilities

• Answer inbound calls and emails, troubleshooting technical issues with Reality Capture products
• Identify customer needs, clarify information, and provide solutions through CRM
• Document call conversations and prioritize documentation needs for the knowledgebase

Required Qualifications

• Experience with Reality Capture products
• Bachelor's or associate degree
• Knowledge of computer software and office systems
• Ability to manage frequent inbound and outbound calls
• Dedication to customer satisfaction