Customer Success Manager

Job Summary

A company is looking for a Major Customer Success Manager.

Key Responsibilities

• Engage customers to provide product updates, facilitate training, and identify opportunities for relationship expansion
• Orchestrate issue resolution and serve as the primary contact for customer concerns
• Conduct regular customer check-ins to build trust and ensure high customer satisfaction

Required Qualifications

• 5+ years of related experience or 9+ years of professional level related experience
• College degree or equivalent combination of education and experience
• Experience in expanding adoption at enterprise customers
• Understanding of SD-WAN and UCaaS product suites
• Technical ability to communicate effectively with customers