Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to assist users in maximizing their potential with the company's tools.

Key Responsibilities

• Provide technical support to clients via phone, email, and chat, diagnosing and resolving software issues
• Escalate Help Desk tickets to appropriate internal teams when necessary
• Collaborate with customer experience teams to enhance help documentation and stay updated on product changes

Required Qualifications

• 2+ years in technical customer service or help desk support
• Experience with SaaS applications and basic knowledge of API interfaces, SSO, and SFTP troubleshooting
• Collaborative team player mentality
• Strong organizational and time management skills
• Professional fluency in English, including speaking, listening, reading, and writing skills