Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Build and maintain lasting relationships with a portfolio of enterprise customers
• Monitor customer adoption, retention, and annual recurring revenue while facilitating business reviews
• Act as the lead representative for customers in cross-functional initiatives and process improvement efforts

Required Qualifications

• Experience in customer success or account management roles
• Proven ability to drive product adoption and customer retention
• Strong understanding of data analytics and its application in customer success
• Experience conducting training sessions for customers
• Ability to manage customer escalations effectively