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E-Commerce Support Specialist

7/3/2025

No location specified

Job Summary

A company is looking for an E-Commerce Customer Support Specialist to provide exceptional customer service in a fast-paced online retail environment.

Key Responsibilities:
  • Provide customer support across various channels, addressing inquiries and resolving issues
  • Utilize customer support systems like Gorgias and Shopify to manage support tickets and document interactions
  • Collaborate with the eCommerce operations team to enhance customer experience and streamline processes
Required Qualifications:
  • 2-4 years of experience in a customer service or support role, preferably in e-commerce
  • Familiarity with customer support software, particularly Gorgias and Shopify
  • Ability to manage multiple inquiries concurrently in a dynamic environment
  • Proven ability to work independently and as part of a team
  • Positive attitude and a strong desire to assist customers

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