Job Summary
A company is looking for an E-Commerce Customer Support Specialist to provide exceptional customer service in a fast-paced online retail environment.
Key Responsibilities:
- Provide customer support across various channels, addressing inquiries and resolving issues
- Utilize customer support systems like Gorgias and Shopify to manage support tickets and document interactions
- Collaborate with the eCommerce operations team to enhance customer experience and streamline processes
Required Qualifications:
- 2-4 years of experience in a customer service or support role, preferably in e-commerce
- Familiarity with customer support software, particularly Gorgias and Shopify
- Ability to manage multiple inquiries concurrently in a dynamic environment
- Proven ability to work independently and as part of a team
- Positive attitude and a strong desire to assist customers
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