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Senior Customer Success Manager

7/10/2025

Remote

Job Summary

A company is looking for a Senior Customer Success Manager in the US region.

Key Responsibilities
  • Lead onboarding, adoption, and growth for US-based customers while managing the portfolio independently
  • Coordinate with European-based teams to ensure seamless delivery and timely issue resolution
  • Proactively identify risks to prevent churn and advocate for US customers in product discussions
Qualifications
  • 5+ years in Customer Success, Account Management, or related roles at a SaaS AI, data, or cyber startup
  • 3+ years managing large enterprise accounts in a distributed team environment
  • Proven ability to work independently and make data-driven decisions
  • Bachelor's degree in a technical or business discipline or equivalent experience
  • Familiarity with BI/reporting tools and CRM/CS platforms

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