Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager in the US region.

Key Responsibilities

• Lead onboarding, adoption, and growth for US-based customers while managing the portfolio independently
• Coordinate with European-based teams to ensure seamless delivery and timely issue resolution
• Proactively identify risks to prevent churn and advocate for US customers in product discussions

Qualifications

• 5+ years in Customer Success, Account Management, or related roles at a SaaS AI, data, or cyber startup
• 3+ years managing large enterprise accounts in a distributed team environment
• Proven ability to work independently and make data-driven decisions
• Bachelor's degree in a technical or business discipline or equivalent experience
• Familiarity with BI/reporting tools and CRM/CS platforms