Job Summary
A company is looking for a Senior Customer Success Manager in the US region.
Key Responsibilities
- Lead onboarding, adoption, and growth for US-based customers while managing the portfolio independently
- Coordinate with European-based teams to ensure seamless delivery and timely issue resolution
- Proactively identify risks to prevent churn and advocate for US customers in product discussions
Qualifications
- 5+ years in Customer Success, Account Management, or related roles at a SaaS AI, data, or cyber startup
- 3+ years managing large enterprise accounts in a distributed team environment
- Proven ability to work independently and make data-driven decisions
- Bachelor's degree in a technical or business discipline or equivalent experience
- Familiarity with BI/reporting tools and CRM/CS platforms
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