Vice President of Customer Success

Job Summary

A company is looking for a Vice President of Customer Success to lead and scale its global Customer Success organization.

Key Responsibilities

• Develop and execute a global Customer Success strategy to enhance customer retention and satisfaction
• Lead and grow a high-impact team of Customer Success Managers, defining KPIs and career development paths
• Own the end-to-end customer journey, ensuring proactive engagement and satisfaction while driving retention and growth

Required Qualifications

• 5+ years of experience leading customer success in a fast-growing SaaS or software company
• 15+ years of experience with B2B SaaS products in client-facing roles
• Proven track record of building high-performing teams and driving improvements in customer metrics
• Strong understanding of customer journey design and lifecycle management
• Experience in private equity-backed and high-growth environments is preferable