Salesforce Service Cloud Administrator

Job Summary

A company is looking for a Salesforce Service Cloud Admin.

Key Responsibilities

• Craft and execute strategies to streamline customer support workflows and improve resolution times
• Collaborate with cross-functional teams to implement and optimize Salesforce Service Cloud solutions
• Lead the design and management of complex screen flows and Omni-Channel configurations

Required Qualifications

• 3+ years of hands-on experience as a Salesforce Administrator, focusing on Service Cloud
• Expertise in case management and workload reduction
• Experience building complex screen flows to streamline customer support processes
• Familiarity with Salesforce Omni-Channel and OmniStudio; experience with AWS Connect integration is a plus
• Ability to collaborate closely with cross-functional teams to deliver impactful results