Senior Customer Success Manager

Job Summary

A company is looking for a Senior Manager of Customer Success, Western US.

Key Responsibilities

• Manage and develop a team of Customer Success Managers through coaching, performance reviews, and setting clear expectations
• Drive retention and satisfaction by using KPIs and customer insights to manage account health and facilitate renewal and expansion conversations
• Collaborate with Sales, Product, and Support teams to ensure a seamless customer experience and monitor key CS metrics

Required Qualifications

• 4-7 years of experience managing Customer Success Managers in a SaaS environment
• Strong understanding of CS metrics and operational tools, particularly Salesforce
• Proven ability to hold individuals accountable and manage performance
• Experience working with cross-functional teams on account strategy
• Proactive and flexible working style suited for startup environments