Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities

• Delivers excellent customer service for routine inquiries and assists with complex cases as needed
• Researches and analyzes incoming inquiries to resolve customer issues using relevant systems and policies
• Utilizes service recovery techniques to turn complaints into opportunities for business growth and retention

Required Qualifications

• Reliable attendance and flexibility to work various shifts, including overtime
• Proficient in computer systems and keyboarding
• Able to work remotely with access to a high-speed internet connection
• Strong planning and organizational skills with the ability to prioritize effectively
• Basic product knowledge relevant to the assigned area