Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success.

Key Responsibilities

• Develop and manage a team of Customer Success Managers
• Build relationships with customer executives and resolve client conflicts
• Collaborate with other teams to strategize on renewals and customer expansion opportunities

Required Qualifications

• 7+ years of experience in account management, consulting, or customer success
• 3+ years of experience managing customer-facing teams
• Experience in a SaaS company or tech startup
• Bachelor's degree or equivalent experience; MBA is a plus
• Analytical and process-oriented mindset