Bilingual Support Specialist

Job Summary

A company is looking for a Support Specialist Bilingual English Mandarin or Cantonese.

Key Responsibilities

• Assist care/case managers with non-clinical activities and manage a large member caseload
• Handle telephonic outreach to members and providers regarding benefit questions, authorizations, and referrals
• Document member information accurately and communicate member issues effectively to improve outcomes

Required Qualifications

• Fluency in Cantonese or Mandarin
• Experience in handling telephonic communications in a support role
• Ability to manage a large caseload efficiently
• Familiarity with documenting information in compliance with internal procedures
• Experience in working with care management or similar clinical teams is preferred