Virtual Receptionist

Job Summary

A company is looking for a Virtual Receptionist to provide remote customer service support.

Key Responsibilities:

• Answer calls with professionalism, warmth, and empathy
• Schedule appointments and route calls accurately while following specific instructions
• Maintain call control and accurately notate important caller information

Required Qualifications:

• Desire to support people during potentially stressful situations
• Experience in customer service, call center, hospitality, or retail preferred
• Fluent in English; Spanish is a plus
• Strong typing skills: 30 WPM with 94% accuracy
• Tech-savvy with the ability to use multiple systems and monitors