Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to join their team in Florian polis.

Key Responsibilities

• Respond to customer support inquiries via chat, phone, and email promptly and accurately
• Handle technical escalations and collaborate with peers to coordinate solutions
• Promote product features and assist customers in adopting products for long-term success

Required Qualifications

• Advanced proficiency in written and spoken English
• Knowledge of HTML/CSS/Javascript or other object-oriented languages and API usage
• Experience with CRM & Marketing tools, Google Analytics, Ads, and CWV is beneficial
• 2+ years of experience providing exceptional customer support in a SaaS or technical software company
• A strong technical curiosity and a customer-oriented mindset