Job Summary
A company is looking for a VR CAT Escalations Ops Senior Coordinator.
Key Responsibilities
- Assist agents with customer de-escalations over the phone
- Collaborate with multiple departments within the VR experience
- Adapt and thrive in a dynamic, fast-paced environment while making sound decisions
Required Qualifications
- High School Diploma, GED, or equivalent certification
- At least 3 years of Customer Service or Call Center experience
- At least 1 year of experience using Google Suite or Microsoft Office
- At least 1 year of Loss Mitigation or Collections experience
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