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Customer Service Escalations Coordinator

7/10/2025

No location specified

Job Summary

A company is looking for a VR CAT Escalations Ops Senior Coordinator.

Key Responsibilities
  • Assist agents with customer de-escalations over the phone
  • Collaborate with multiple departments within the VR experience
  • Adapt and thrive in a dynamic, fast-paced environment while making sound decisions


Required Qualifications
  • High School Diploma, GED, or equivalent certification
  • At least 3 years of Customer Service or Call Center experience
  • At least 1 year of experience using Google Suite or Microsoft Office
  • At least 1 year of Loss Mitigation or Collections experience

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