Customer Service Manager

Job Summary

A company is looking for a Manager of Customer Service.

Key Responsibilities

• Manage daily operations of the Client Consultant and Customer Service Representative teams to ensure quality service delivery
• Provide leadership and direction to integrate and enhance team operations while meeting departmental goals
• Collaborate with stakeholders to ensure project deliverables align with strategic objectives and resolve any operational issues

Required Qualifications

• Bachelor's degree and 5 years of experience in the print industry or HS/GED with 9 years of experience
• Supervisory experience
• Basic knowledge of MS Office Suite
• Proven track record in project management
• Experience in managing teams through complex project implementations