Solutions Support Engineer

Job Summary

A company is looking for a Solutions Support Engineer.

Key Responsibilities

• Provide technical customer support experience within the product
• Troubleshoot and resolve customer technical issues through collaboration and best practices
• Design and implement scalable support solutions through automation

Required Qualifications

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent experience
• 5+ years of hands-on technical experience in customer support or related roles
• 1+ year experience with Cloud technologies (Azure, AWS, GCP)
• Experience in reading or debugging code in languages such as Java, Python, or JavaScript
• Proficiency with command-line tools and Linux environments