Customer Success Associate Manager

Job Summary

A company is looking for an Associate Manager, Customer Success.

Key Responsibilities

• Mentor and develop Senior Customer Success Managers to enhance customer outcomes
• Implement strategies to improve customer activation, retention, and satisfaction
• Identify process improvements and advocate for customer needs across teams

Required Qualifications

• 5+ years of experience in customer success or a related role
• 1-3 years of management experience or proven team leadership
• Knowledge of real estate, mortgages, or online marketplaces
• Experience in C-level customer interactions that drive business outcomes
• Ability to navigate and lead in a fast-paced customer success environment