Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities:

• Build and scale client relationship models to enhance engagement and satisfaction
• Lead and coach the customer support team, optimizing workflows and managing escalations
• Develop playbooks for account growth, renewals, and customer advocacy

Required Qualifications:

• Bachelor's degree or equivalent experience in a related field
• 5+ years of experience in leading Customer Success teams
• Experience in implementing scalable systems and managing operational change
• Strong relationship-building skills with customers
• Familiarity with CRM platforms and customer success tools