Remote Member Services Advocate

Job Summary

A company is looking for a Remote Member Services Advocate.

Key Responsibilities

• Support all lines of insurance processing including generating enrollments and handling member inquiries
• Provide resolution to member problems while adhering to the Member Experience philosophy
• Enroll members in coverage and assist management with member complaints

Required Qualifications

• High School degree required; some college coursework preferred
• Minimum 2 years of experience in a customer service role, preferably in insurance or call center environments
• Basic understanding of life insurance operations and products preferred
• Ability to perform accurate mathematical calculations
• Flexibility in scheduling and willingness to work overtime and weekends as needed