Bilingual Sales Customer Expert

Job Summary

A company is looking for a Bilingual (Spanish/English) Sales Customer Expert for evening and overnight shifts, working remotely.

Key Responsibilities

• Connect with customers via phone, email, chat, or social media to resolve inquiries
• Calmly de-escalate issues and escalate interactions when necessary
• Track call-related information for auditing and reporting purposes while meeting sales objectives

Required Qualifications

• Minimum of 6 months customer service experience
• High School Graduate or GED
• Ability to type 25 words per minute
• Comfort with desktop computer systems and Windows operating systems
• Availability to work various shifts