Senior Director of Customer Success

Job Summary

A company is looking for a Program Strategy Senior Director.

Key Responsibilities

• Design and implement a comprehensive program to reduce customer attrition
• Identify at-risk customers through collaboration with Analytics and customer teams
• Establish cross-functional governance to ensure alignment and execution of strategies

Qualifications & Required Skills

• 12+ years of experience in Customer Success, Account Management, or strategic consulting in an enterprise SaaS environment
• 7+ years of experience leading large-scale, cross-functional programs or teams
• Deep understanding of customer attrition drivers and retention strategies
• Strong analytical skills with the ability to work with data science teams
• Bachelor's degree required; MBA or advanced degree preferred