Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to manage customer issues and collaborate with internal teams.

Key Responsibilities

• Respond to 10-12 customer tickets per day via Zendesk, ensuring quality standards are met
• Troubleshoot customer issues and escalate to Engineering or Partnership teams as needed
• Collaborate on projects to improve internal and external processes

Required Qualifications

• 2+ years of experience in a customer-facing role
• 6+ months of experience with REST APIs, SQL, CSS, HTML, and a coding language (Javascript or Python)
• Familiarity with ticketing systems (e.g., Zendesk, Jira) and data visualization tools (e.g., Mode)
• Preferred: 6+ months of experience in supporting technical projects or process improvement
• Genuine interest in providing a world-class customer experience