Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure customers achieve their desired outcomes with their products.

Key Responsibilities

• Cultivate and nurture strong relationships with customers, acting as a trusted advisor
• Collaborate with customers to maximize product adoption and utilization
• Develop and implement tailored Success Plans for strategic customers

Required Qualifications

• 5 years of experience in Customer Success, Account Management, or technical support
• Bachelor's degree or equivalent relevant work experience
• Proficient in Microsoft Office suite
• Strategic thinking with the ability to align solutions to customer goals
• Salesforce experience preferred