AI Operations Specialist

Job Summary

A company is looking for an AI Agent Ops Specialist to support the development and optimization of AI-powered support experiences.

Key Responsibilities

• Maintain and enhance AI agent workflows for improved customer satisfaction
• Investigate, test, and publish updates to the AI agent experience using platform data
• Collaborate with cross-functional teams to ensure timely updates and performance optimization

Required Qualifications

• 2-3 years of experience in a customer service environment with AI technology
• Strong experience in customer service operations and AI-driven support
• Familiarity with trending AI technologies in customer service
• Ability to synthesize feedback and performance metrics into actionable recommendations
• Proven ability to manage tasks independently in a fast-paced environment