Technical Customer Service Specialist

Job Summary

A company is looking for a Product Support Customer Service Specialist.

Key Responsibilities:

• Responds to technical and part-related inquiries from customers and employees through various communication platforms
• Troubleshoots and diagnoses light industrial products, including generators and pressure washers
• Communicates warranty claims information and performs customer solutions tasks as needed

Required Qualifications:

• High school education or equivalent; at least one year of college or related technical training preferred
• 1-3 years of customer service or related experience, preferably in a contact center environment
• Mechanical aptitude related to light industrial products
• Strong analytical and troubleshooting skills
• Ability to meet established productivity and quality standards