Call Center Representative

Job Summary

A company is looking for a Call Center Representative to support customer inquiries and insurance policy needs.

Key Responsibilities

• Support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, and billing issues
• Care for customers recently in accidents by demonstrating empathy and setting up new claim reports
• Offer additional products to customers while servicing their unique needs

Required Qualifications

• A minimum of two years relevant work experience or a minimum of two years post-secondary education
• Ability to multitask and navigate multiple computer systems
• Experience in customer service
• Designated workspace free from noise and distractions for remote work
• High-speed internet and a computer connected to a router or modem