California Licensed Call Center Agent

Job Summary

A company is looking for a Call Center Agent for the Bureau of Automotive Repair.

Key Responsibilities

• Provides information to the public on services available through various Air Quality Programs
• Triages inbound calls and schedules consumer appointments based on their needs
• Enters consumer application data into the Program database and assists with completing applications

Required Qualifications

• High proficiency with database-related software applications
• Knowledge of the operating structure of various air quality programs
• Experience in customer service principles and practices
• Ability to assess eligibility for programs through screening methods
• Willingness to learn quickly and seek assistance when needed